Refund Policy

An eligible new Reduce item can be returned for a non-defective reason or a fault. For a preference change or wrong option, it must be unused, in original condition, with its packaging and parts. We also review damage, defects, wrong deliveries, absent components and material description differences without making the reported problem disqualifying.

Request window

Email agatanelera72@gmail.com within 30 days after delivery for a return or exchange. Share the order number, checkout email, reason and preferred outcome. Keep packaging and provide photos or video for problem goods.

Mailing instructions

Approval comes before mailing. We then confirm the correct return address; the General correspondence address is not automatically the returns location. A free prepaid return label comes in the package. If it is lost or missing, ask for assistance. Eligible use incurs no label fee or restocking fee.

Outcome

Approved exchanges are accepted when stock permits. We process and initiate an approved refund to the original payment method within 10 days. Your issuer may take longer to display the credit. Non-excludable rights continue to apply.